Frequently asked questions

Product and making

Where are CHAGOM bags made?

CHAGOM bags are designed and made in Ubrique, Cádiz, Spain.

Are the bags made from genuine leather?

Models described as leather are made from genuine leather. Each product page specifies the corresponding material and finish.

Why can one piece vary slightly from another?

Leather is a natural material. Small variations in grain or shade may be part of its natural characteristics and do not in themselves constitute a defect.

Availability and delivery

Are all bags available for immediate shipping?

Not necessarily. Each product page will clearly indicate whether a piece is ready to ship or made for you in Ubrique, together with the expected preparation time before purchase.

Do you ship internationally?

Yes. Standard shipping is free in Spain, the European Union and available international destinations. Available destinations are shown during checkout. Orders outside the European Union may be subject to duties, taxes, fees or import charges payable by the recipient.

Purchases and after-sales

Can I return an order?

Yes, in accordance with the current returns policy and any legally applicable exceptions. You can review the full conditions before purchasing.

How can I contact CHAGOM?

You can use our contact page for questions about products, orders, shipping or after-sales service.